Support when you need it (and when you don’t!)
When it comes to your accounting or point-of-sale software setup the backbone of your business how important is support to you?
Cougar Mountain has been a leading manufacturer of accounting software for 25 years. In that time we’ve learned that having a great product isn’t enough you need to have a highly-trained support staff ready to tackle any problems a customer encounters.
Cougar Mountain stands by all our products and we offer our customers several forms of support and support plans. If you are pressed for time, or the problem at hand appears to be minor, a simple phone call to our support staff is the fastest and easiest step towards a solution. Not only can our technicians walk you though the correction, they can remotely connect with your computer, control your mouse pointer, and visually show you how they are fixing the problem as they talk. In almost every case our technicians are able to find and correct a problem in a short window of time.
But unlike many ‘conventional’ support programs, you don’t have to wait for there to be a problem before calling Cougar Mountain. Do you want to know if you can streamline your workload? Want to create a specialized report for your business? Or do you want to access our comprehensive web-resource for information on some specific product features? Simply call our support staff and take advantage of the time you’ve purchased. You never know when a little tweak here or a helpful tip there can save you from a big problem later. . .
For Cougar Mountain, support isn’t just something that we offer to our customers, it’s our way of showing you the pride and integrity we’ve built into our products. If you have a problem, we will stand by to help you fix it. And, unlike some of our competitors, we don’t outsource our support services. We’re entirely based from our Boise, Idaho, headquarters which means there’s no lag time between responses and you’re guaranteed to be in touch with an expert that knows the product, not hired-help that guesses solutions while reading from a script.
Check out our support plans at www.cougarmtn.com/services or call (800) 388-3038 and ask one of our Account Executives how CMS helps keep our customers on track.
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